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T-shirt Size and Print Customization Service Available  Contact- 8989978091 
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Returns & Cancellation Policy

  1. We offer 5 days hassle-free returns & exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us. We also offer reverse pick-up services. A reverse shipment fee of Rs 100 will be deducted at the time of refund per order, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order, not on each individual clothing item.
  2. Any type Customized product eg. T-shirt , cushion cover, Tops Etc. Return not accepted . Customized product return only when product print mistake(Type mistake/design wrong), wrong product print.
  3. For maintain hygiene, we may refuse returns when the item has been worn, washed or soiled. We do not accept returns on certain product categories, including but not limited to accessories, masks and innerwear i.e boxers, briefs, trunks. Ristrock  may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
  4. Defective products need not be sent back to us, unless confirmed by the Customer Return management  Team. If you have received a defective product, send us images/videos  at support@ristrock.com   or whats app 8989978091 with your contact info and order detail  and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as UPI Money as per your convenience.;.

  5. Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to the availability of the service in your area pin code.
  6. For COD orders, a store credit will be provided within 1-2 working days from the day of return pickup on your registered email address/contact number.
  7. Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
  8. Kindly allow 5 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE. Refund Amount processed after We received order back and inspect condition.  
  9. Payments made with COD option will receive store credit equivalent to the amount paid by you, which can be used anytime.
  10. Reward points or store credits are not refundable; and are only redeemable on our store.
  11. Shipping Charges are Non-Refundable
  12. Gift cards/vouchers are non-refundable.
  13. You can get in touch with us about any issues at our customer support portal by dropping a direct message on our whatsapp: +91 9713512101. We are available Monday-Sunday between 10 am - 7 pm. All pending queries will be solved on priority the next day. 
  14. Cancellations will only be possible if and till the order has not been dispatched from our warehouse. Customize product cancellation possible only when manufacturing process not start if customize (size, print, design  customization)product under manufacturing process/ready not able to cancel.
  15. Sale menu, Tailor made apparel and apparel printing product are non returnable product. 
  16. all any customized  product is non returnable
  17. After received return product then inspected product condition then if refund process start this process take time 2-3 working days.
  18. If customer give order and not accept order so return intimation start and 100 rs return ship charges deducted and remaining amount refunded (not any refund for custom print and custom tailor made garments)